Opening Keynote:
Harnessing AI and Consumer Trends in F&B Retail

How can restaurants, hotels, and supermarkets leverage AI and market intelligence to anticipate demand, personalise experiences, and optimise operations? This keynote will highlight global and regional trends, showing how technology and collaboration drive measurable impact.

Decoding Consumer Insights – Market Intelligence for Innovation

Gen Z and Millennials are redefining expectations, from premiumization to functional beverages. This session explores post-pandemic traveller behaviour, value vs. luxury trends, and how data-driven insights can guide product innovation.

Smart Hospitality – Unlocking New Retail Revenue Streams

Mobile ordering, QR-enabled in-room retail, and co-branding/licensing deals are transforming hotel retail. This session examines how hospitality groups can unlock new revenue streams through smart retail integration.

Cyber Security in Retail – Balancing Opportunity and Risk

As F&B retailers embrace AI, mobile ordering, and digital payments, technology adoption brings opportunity, but also risk. This session will highlight how businesses can protect customer data, secure payment systems, and build resilience against cyber threats while maintaining consumer trust.

Panel Discussion

Cross-Industry Collaboration – Retail Meets F&B Experience

Grocers, c-stores, and QSRs inside hotels and malls are reshaping consumer journeys. This panel will explore alliances with delivery platforms and how cross-sector partnerships enhance customer experience.

Made in Hong Kong – Flavours that Build Identity

How do HK-style flavours and cultural localisation build loyalty and global appeal? This session highlights the power of “Made in HK” branding in strengthening consumer identity.

Sustainability in Practice – ESG as a Retail Imperative

From food waste reduction to sustainable packaging and ethical sourcing, this session explores how ESG practices are becoming essential in F&B retail.

Destination Retail – Capturing Tourism-Driven Growth

Tourism-driven retail is evolving with new travel spend patterns. This session examines how destination-driven F&B retail can fuel growth in hospitality and retail ecosystems.

Technology Showcase

Panel Discussion

New Partnerships, New Models – Global Brands and Local Strategies

Chinese brands going global, private label growth, and inflation-driven basket changes are reshaping F&B retail. This panel will explore strategies for balancing profitability with consumer expectations.

Closing Remarks:
Putting Ideas into Action – Maximising Impact Across F&B Retail

How can leaders translate technology adoption, partnerships, and cultural identity into practical solutions? This closing session will highlight strategies to strengthen profitability, resilience, and customer loyalty.